FAQs
End of Lease Clean Melbourne offers you answers to your frequently asked questions. You’ll be able to avail of all the queries answered here related to Bond cleaning or Vacate cleaning services for residential and office premises. If you’ve still any doubt or queries, we’d welcome you to contact us.
What is End of Lease Clean?
When a tenant moves out of the rented property, he will need a deep and thorough cleaning of the property. So, it’ll be representable to the next tenant and helpful in getting back his bond money.
Why Do I Need to Vacate Cleaning?
If a tenant doesn’t leave the property in a clean and presentable condition, then he can lose his deposit money. The property manager or landlord can keep your money in the name of the cleaning cost he has to pay.
Do You Offer Bond Back Guarantee for End of Lease Clean?
Yes, we guarantee you that our exit cleaning services will be helpful in getting your bond money back. But we’ll not guarantee that you’ve damaged anything within the property. If any problem is occurring just because of cleaning, then we’ll really help you to solve that. Even we’ll provide a re-clean free of cost if required.
How Long Does End of Lease Cleaning Take?
We know that cleaning during moving out is way more different than regular cleaning. For the cleaning, we have to follow a deadline. Generally, exit cleaning takes 3 to 7 hours. But, the actual time duration of cleaning depends on the size of the property and how dirty it is. As Bond back depends upon the cleaning, then we always require extra time to offer a thorough professional cleaning.
Do Bond Back Cleaning Services Include Oven Cleaning?
Yes, in an executive vacate cleaning will come with complimentary oven cleaning. Cleaning of kitchen and kitchen appliances is an essential part of the service. We do everything we’ve mentioned within our end of lease cleaning checklist.
Do You Need Deposit Money?
Yes, you have to pay us 50% deposit money, and that will not be refundable unless cancelled within 24 hours before the end of lease cleaning starts.
Do You Have A Cancellation Fee?
Yes, the client has to pay us 50% of the total payment if he wants to cancel the services in less than 24 hours. In case a customer asks our cleaners to leave, no one is available at the property, or any other issue occurs like water or power supply etc., then he has to pay us the complete amount of payment. But, if customers notify us prior to 24 hours, then there’s no cancellation fee applied.
What is Your End of Lease Cleaners’ Availability?
Our cleaners and we are very flexible and can do the cleaning job on short notice. We are on board at our workplace from 8 AM to 5 PM. We are also available on weekends and almost all holidays without any extra cost.
Are There Any Hidden Charges?
No, there are no hidden charges included in our end of lease cleaning services. But if there’s no parking space available to park our vehicles, then you have to pay us.
Do You Offer Carpet and/or Upholstery Cleaning?
Yes, we provide carpet and upholstery cleaning as they come under our end of tenancy cleaning checklist.
Do you Clean the Bathroom and Kitchen Tiles?
Yes, we clean kitchen and bathroom tiles and grouts as we include them in our cleaning checklist. But, you have to tell us during the end of the lease quote if they’re discoloured or in bad condition. We need to clean them with the pressure clean technique, and it’ll cost you a little extra that needs to be added to the price quote.
Do you Clean Floors and Windows?
Yes, we clean windows from the inside and if you’ll request, then offer outside window cleaning too. We also clean, sweep and mop the floor. If you have a wooden floor, then we provide cleaning of that too, along with wax and police, with an additional cost if requested.
Do You Clean Fridges and do I Have to DeFrost My Freezer in Advance?
No, we don’t provide fridge cleaning, but if you want, then it’ll be done at an additional cost. It’s a good idea to defrost your freezer the night before the cleaning. Otherwise, it’ll cost you a few extra bucks if we defrost your freezer.
How Much Notice do you Require to book an End of Lease Cleaning Job?
The prior notice before a few days is better because we can be busy in another job. So, better to book us as you come to know the date of moving out and the removalist vacates the property.
What Do You Do If I and My Real Estate Agent Are Unhappy and Complaints about Cleaning?
In this case, we’ll come back and offer a re-clean free of cost. But, we’ll do it only if you notify us within 72 Hours of our services and provide us with the photographic proofs of problematic areas noticed by the landlord or property manager.
How do I Request or Book an End of Lease Quote?
To request or book our bond cleaning services, you’ve just to fill out our online quote form mentioned on our contact us page. You can book our exit cleaning service on call or via email.
How Do I Pay, or What Payment Method is Available to Pay?
You can make a payment to us via cash or cash once the job is done. You can also pay us via almost every bank card.
Do You Give A Receipt On Completion of Service?
Yes, our cleaners will hand over a receipt issued by our company once they’ll complete their cleaning job.
What Happens If Anything is Damaged?
Our team of cleaners is fully insured, vetted and experienced. But, if anything accidentally is broken, then we’ll pay for that or offer repair if required. It’ll be free of cost.
Is My Presence Important During End of Lease Cleaning?
No, it’s not important! You can just hand over the keys to our cleaners and make the payment before leaving.
How Do You Get Access If I’m not available?
You can leave the keys to one of your neighbours or concierge. We wouldn’t mind picking them up from the landlord or property manager.
Do you Clean Furnished Houses?
Yes, we offer our services to furnished properties too. However, it’ll take a long time to clean a furnished one than vacate one. But we’ll do that as it’s a part of our job.
How Many Cleaners Will be Sent To Clean My Property?
In general, we send a team of 3-4 cleaners for standard jobs. But if the size of the property is bigger and requires more attention, then we arrange the cleaners according to requirement. It’ll include in a customized offer and will cost differently.